SHIPPING & DELIVERY
We make sure that your orders reach you in time. For this we are associated with trusted shipping Partners who work 24/7 to help us send packages. There are some facts related to our shipping policy that you must be aware of before placing an order with us.
Standard Shipping:
- INR 99 on order below INR 3500
- INR 250 for orders above INR 3501
Express Shipping
- INR 150 on orders below INR 3500.
- INR 650 on orders between INR 3501- INR 8000.
- INR 1200 on orders between INR 8001- INR 15000.
- INR 1599 on orders between INR 15001-INR 22000.
- INR 2000 on orders between INR 22001- INR 30000.
- INR 2999 on orders between INR 30001- INR 40000.
- INR 3999 on orders of INR 40001 and above.
USA, Australia, New Zealand, Singapore, Hong Kong, Saudi Arabia, Bahrain, Jordan, South Africa, Fiji, Philippines, Indonesia
Standard Delivery Rates:
- INR 1999 on orders below INR 15000
- INR 3999 on orders above INR 15,000
Express Delivery Rates :
- INR 3999 on orders below INR 8999.
- INR 5500 on orders Between INR 9000 - INR 16000.
- INR 6999 on orders Between INR 16001 - INR 25000.
- INR 7999 on orders Between INR 25001 - INR 35000.
- INR 10999 on orders Between INR 35001 - INR 50000
- INR 15000 on orders of INR 50001 and above.
For deliveries to France, Germany, Netherlands & United Kingdom
Standard Delivery Rates:
- INR 1999 on orders below INR 15000
- INR 3999 on orders above INR 15,000
Express Delivery Rates :
- INR 3999 on orders below INR 8999.
- INR 5500 on orders Between INR 9000 - INR 16000.
- INR 6999 on orders Between INR 16001 - INR 25000.
- INR 7999 on orders Between INR 25001 - INR 35000.
- INR 10999 on orders Between INR 35001 - INR 50000
- INR 15000 on orders of INR 50001 and above.
For deliveries to:
Austria, Belgium, Denmark, Czech Republic, Finland, Greece, Ireland, Italy, Poland, Portugal, Spain, Sweden
Standard Delivery Rates:
- INR 1999 on orders below INR 15000
- INR 3999 on orders above INR 15,000
Express Delivery Rates :
- INR 3999 on orders below INR 8999.
- INR 5500 on orders Between INR 9000 - INR 16000.
- INR 6999 on orders Between INR 16001 - INR 25000.
- INR 7999 on orders Between INR 25001 - INR 35000.
- INR 10999 on orders Between INR 35001 - INR 50000
- INR 15000 on orders of INR 50001 and above.
For deliveries to Malaysia, UAE, Kuwait, Qatar, Oman & Nepal:
Standard Delivery Rates:
- INR 1999 on orders below INR 15000
- INR 3999 on orders above INR 15,000
Express Delivery Rates :
- INR 3999 on orders below INR 8999.
- INR 5500 on orders Between INR 9000 - INR 16000.
- INR 6999 on orders Between INR 16001 - INR 25000.
- INR 7999 on orders Between INR 25001 - INR 35000.
- INR 10999 on orders Between INR 35001 - INR 50000
- INR 15000 on orders of INR 50001 and above.
For deliveries to Canada:
Standard Delivery Rates:
- INR 1999 on orders below INR 15000
- INR 3999 on orders above INR 15,000
Express Delivery Rates :
- INR 3999 on orders below INR 8999.
- INR 5500 on orders Between INR 9000 - INR 16000.
- INR 6999 on orders Between INR 16001 - INR 25000.
- INR 7999 on orders Between INR 25001 - INR 35000.
- INR 10999 on orders Between INR 35001 - INR 50000
- INR 15000 on orders of INR 50001 and above.
For deliveries to any other country:
Standard Delivery Rates:
- INR 1999 on orders below INR 15000
- INR 3999 on orders above INR 15,000
Express Delivery Rates :
- INR 3999 on orders below INR 8999.
- INR 5500 on orders Between INR 9000 - INR 16000.
- INR 6999 on orders Between INR 16001 - INR 25000.
- INR 7999 on orders Between INR 25001 - INR 35000.
- INR 10999 on orders Between INR 35001 - INR 50000
- INR 15000 on orders of INR 50001 and above.
Cash On Delivery (COD) - Currently Unavailable
- Within India - your order should reach you in 2 - 6 business days from the date of dispatch.
- For UK, USA, Canada, Australia, New Zealand, Singapore, Hong Kong, Malaysia, UAE, Bahrain, Kuwait, Qatar, Saudi Arabia, Oman, Jordan, South Africa, Fiji, Philippines, Indonesia & Europe - your order should reach you in 3 - 6 business days from the date of dispatch
- Rest of the Countries - your order should reach you in 5 - 7 business days from the date of dispatch
Processing time for each product varies. . The cart page and the checkout shipping page gives an estimated delivery date. Please note, deliveries can sometimes get delayed due to unforeseen circumstances.
- Please be aware that the estimated delivery dates displayed on our product pages are just that—estimates. They are not guaranteed delivery dates. It's possible for delivery to be one or two days earlier or later as we use third party for logistics like DHL, BLUEDART, DTDC, ARAMEX.
- Delivery times are subject to various factors, including special sales, national holidays, unexpected natural events, partner delays, customs clearance (for international orders), weather conditions, product availability, and credit card authorization.
- Couriers may request ID or passport details (KYC), and it's vital that the name matches the receiver's ID.
All of JANYAS CLOSET orders are shipped internationally from our warehouse India to your provided shipping address via DHL/FEDEX/ UPS / USPS/ ARAMEX . Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Payment is required prior to delivery, at the point when the shipment arrives at the customs checkpoint. Once the customs duties have been settled, the shipment is then released and promptly delivered to its destination. Important Information:
- Import duties and fees are not included in the product prices.
- The recipient of the parcel will be responsible for paying all import duties, customs, and local sales taxes levied by the destination country.
- Failure to pay these fees may result in your order being held by customs.
- When placing an order on the website, the customer is considered the importer on record and must comply with all laws and regulations of the country where the goods are ordered.
- Customers are advised to contact their local customs office or website for further information.
- If there are any questions or concerns, customers can contact the company for assistance.
- Please note that delivery timelines are estimates and not exact guarantees. In most cases, our parcels reach customers before or on the estimated timeline provided during the order placement. However, it is essential to acknowledge that some delivery hiccups are beyond our control. Janayas Closet is not responsible for deliveries affected by national holidays, customs, natural occurrences, air and ground transportation strikes and delays, or any additional fees and back-end charges once the package has left our warehouse in India.
- When you order from janyascloset.com, you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.
Receiver Information:
- It is essential to provide accurate phone details of the recipient of the parcel (delivery address to coordinate parcel delivery)
- According to courier laws after Covid, the courier person will call and confirm all details before delivery.
- If the courier person does not receive any response on calls after three attempts, the courier will be considered as Return to Origin (RTO), and the customer will bear the charges for the same. The company will not be responsible for any refunds in such a situation.
For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.
For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. JANYAS CLOSET will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.
- Janyas Closet requests customers to provide accurate delivery addresses and phone numbers.
- The courier may call to confirm details before delivery as per courier laws. If there is no response, the parcel is considered RTO (returned to origin).
- In case of RTO parcels, Janyas Closet charges to-and-fro shipping fees from the customer.
- Customers are responsible for providing complete and accurate delivery address details. Any mistakes or incomplete addresses may cause delivery delays or return of the parcel.
- Additional charges arising from incorrect or incomplete addresses are the customer's responsibility. Janyas Closet will not refund any amount in such situations.
- If a customer is not reachable, not available, or refuses delivery of the product, Janyas Closet reserves the right to deduct RTO and other charges as per actuals borne by Janyas Closet.
- The product will be sent back only after the excess payment made by Janyas Closet, with any additional shipping charges as per actuals.
- If you wish to change the shipping address of your order, you can request an address replacement by contacting Janyas Closet at team@jayascloset.com with your order number details.
- However, please note that once your order has been shipped, it is not possible to change the shipping address and shipping mode.
If you have any additional shipping relating queries, feel free to email us at team@jayascloset.com call customer care at +919929544513 from Monday-Friday (10am-10pm IST).